1. Scope
This policy describes the general approach of THE WORLD AGENCY OFFICIAL LLC to refunds and cancellations in relation to any paid digital products, guides or services made available through this site. It does not apply to bookings made directly with third-party airlines, hotels or tour operators, which are governed by their own terms.
2. Digital content
Where paid content is delivered digitally and access is granted immediately, refunds are generally not available once the content has been accessed, except where required by applicable consumer protection law or where the content is materially defective.
- Immediate-access digital purchases are generally final once delivered
- Faulty or undelivered digital purchases will be corrected or refunded
- Statutory cancellation rights, where they apply, are unaffected by this policy
3. Cancellations before delivery
If you wish to cancel a paid order before it has been fulfilled, please contact us as soon as possible. We will make reasonable efforts to cancel and refund the order provided that delivery has not already occurred.
4. How refunds are processed
Approved refunds are returned using the original method of payment where practicable. Processing times can vary depending on your payment provider, and it may take a number of business days for a refund to appear in your account.
- Refunds are issued to the original payment method where possible
- Processing times depend on the payment provider used
- We will confirm by email once a refund has been issued
5. Requesting a refund or cancellation
To request a refund or cancellation, please contact us with your order reference, the date of purchase and the reason for your request. Providing this information helps us respond more quickly.
6. Exceptional circumstances
We consider refund requests arising from exceptional circumstances, such as duplicate charges or technical errors, on a case-by-case basis, and we aim to resolve these fairly and promptly.
7. Statutory rights
Nothing in this policy is intended to limit any statutory rights you may have under consumer protection law that cannot be excluded by agreement.
8. Changes to this policy
We may update this policy periodically. The version published on the site at the time of your purchase will apply to that purchase.
This policy is designed to be read together with the specific terms shown at the point of purchase for any paid offering, which will take precedence in the event of a conflict.
We may, at our discretion, offer partial refunds or credit in circumstances that fall outside the general categories described above, particularly where a genuine error has occurred on our part.
If a payment dispute or chargeback is raised with a payment provider, we will cooperate with the relevant provider and may request supporting information from you to help resolve the matter fairly.
We do not charge cancellation fees beyond any amount that has already been incurred in fulfilling an order, and any such deduction will be explained to you clearly before it is applied.
For bookings made through third-party partners linked from this site, cancellation and refund requests should be directed to that third party in the first instance, since they control the underlying booking.
We aim to communicate clearly about what is included in any paid offering before purchase, so that cancellation requests arising from misunderstanding are kept to a minimum.
Where a refund is declined, we will explain the reason for that decision and, where appropriate, suggest alternative remedies such as correction or replacement of the affected content.
For clarity, promotional discounts or bundled offers may carry their own specific conditions, which will be stated clearly at the time of purchase and will take precedence over this general policy where they conflict.
Contact
Questions about this document, or requests relating to it, may be sent to legal@theworldagencyofficial.com. We aim to respond to all reasonable enquiries within a reasonable period.
This document was last reviewed in 2026.